Welcome to our help center! We've carefully curated a collection of frequently asked questions and common inquiries to ensure we address any doubts you may have. Feel free to explore our FAQ, In the rare event that you don't find exactly what you're searching for, our dedicated support team is always at your service, ready to provide you with the assistance you need.

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General FAQ

1What type of websites can you build with WEBIGO?
Any type of website you need can be made with small tweaks to fit you perfectly, from business portfolios, Online Stores, Service Providers, and many more.
2Can I still get professional help from a web developer?
Yes, you can request professional help, to aid you get exactly what you need in no time.
3Will I have to pay the same amount every year?
Only the ongoing services, such as, hosting, domain, extra protection and so on.
4How to optimize my website for SEO?
All our websites are already SEO-Ready, which means it’s already optimized.
5How to guarantee the safety of my clients data?
All our websites have SSL certificates to protect them against hackers and malware-attacks
6How do I make my site mobile-friendly?
Your WEBIGO website automatically comes with a mobile-optimized version that looks great on every screen.
7Will it need any prior knowledge?
Not at all. WEBIGO offers a few different ways to choose your own website, and get it done for you in just 72 hours with NO technical skills or what so ever. Choose from hundreds of templates, Answer a few simple questions and we will build a website for you. If you want more design or content freedom, you can contact us directly through the contact page.

Email FAQ

1How do I access my webmail account?
Navigate to cPanel’s Email Accounts interface (cPanel » Home » Email » Email Accounts). Then, locate the email account in the table and click Check Email. The Webmail interface will open in a new browser tab.
2I can’t send and receive emails.
There could be several reasons why you are unable to send and receive emails most common one is that Mail Client configured incorrectly – Read our Set Up a Mail Client documentation to check your mail client configuration.

if that doesn't solve your issue there must be a different issue we are more than happy to help, Contact us
3I am receiving spam emails.
If you are receiving spam email, use our Spam Filter interface. This interface allows you to configure the spam filter settings (powered by Apache SpamAssassin™) for your account. Spam filters identify and sort or delete unsolicited email, commonly known as spam. You can also use the Junk button in Roundcube to train the system to recognize spam.